You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Just pop your items in something non see-through, sealable & waterproof. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Please note, that returns will be made at your own cost. You dont need to remember to keep your proof of postage its all digital! To save on returns cost, its best to return your items in one parcel. By subscribing, you agree to receive marketing communications from boohoo by email. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! A typical refund will take up to 14 days + your banks handling time. 1. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your Your browser's Javascript functionality is turned off. weareMAN. NEW - Want a fully tracked, cost effective and convenient way to send returns? If youre a customer in the EEA, you get 14 days to cancel your contract with us. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Returns are FREE for premier customers. You will need your order number and email/last 4 digits of your phone number. You dont need to remember to keep your proof of postage its all digital! 2. With just one click you can reduce the energy used by this website. 1. If you have received a faulty or an incorrect item, please contact customer services clickhere. See our, On dirait bien que vous nous rendez visite sur. Unfortunately we don't offer an exchange facility. You may be liable for import and pay a custom duty charge for orders over the customs threshold. 4. 90z Revival, You've got 28 days to send something back to us from the day you receive it. Just pop your items in something non see-through, sealable & waterproof. This does not affect your statutory rights. Returns via the portal are fully tracked. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. You will need your order number and email/last 4 digits of your phone number. If your items dont make it back to us, youll need to open a dispute with the carrier. Please turn it on so that you experience this sites full capabilities. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. 1, 2, 3! Click here to view our full Returns Policy. You've got 28 days to send something back to us from the day you receive it. Keep your certificate of postage safe as you will need this as your proof of return. For all other International customers, please return unsuitable items within 30 days of receiving your item(s). Boohooman.com Returns If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. We've gone paperless! Items must be unworn, unwashed and unused with the original labels still attached. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Om van de volgende voordelen te genieten: California Transparency in Supply Chains Act. So that we can get this fixed for you please head over to our Contact Us section. Were really sorry to hear that youve received an item thats not in perfect condition. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). blocking them. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. No packaging, no problem! You can return using the steps above. A typical refund will take up to 14 days + your banks handling time. You'll then receive a full refund minus the cost of 1.99 for returning the item. There is no returns label in my parcel, how do I return? By enabling them, you are agreeing to our. Whether you're on website or app, just flip the switch! If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace Simply return your item(s) and reorder for a replacement. Select your preferred return option (Print returns label at home or in store options). *Extra 10% discount sent via email to new subscribers only. Your return arrives back at boohoo! Please return your item(s) to us after finding the fault, and remember to get in touch before With loads of styles landing each week and regular trend updates you can be sure to get the latest. parcel to be delivered back to our warehouse and processed. DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. *Extra 10% discount sent via email to new subscribers only. By enabling them, you are agreeing to our. 6,240 people have already reviewed boohooMAN. weareMAN. See our. Once you have processed your return in the portal you're ready to post it off! Great, happy shopping! Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. 4. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone By subscribing, you agree to receive marketing communications from boohoo by email. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. 90z Revival, You'll get an email once we receive your returned item. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. You can return using the steps above. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. 1. Don't worry, if this does happen we will contact you first. Find out how to return If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Don't worry, if this does happen we will contact you first. Returns are FREE for premier customers. Tell us what you are returning and why. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Pay for the postage and print off your label. Items must be returned within 28 days of receipt. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. You can cancel your contract here. 1. Returns are an extreme hassle to deal with. By enabling them, you are agreeing to our. If youre a customer in the EEA, you have 28 days to cancel your contract with us. You can do this by filling out the form on our Customer Service Hub I . Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. I can't see the refund on my bank statement. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 3. Choose whether the return is for a purchase made in-store or online. Copyright 2022 boohoo.com. All InPost Lockers are in well lit, safe and secure areas with ample parking. Login to our returns portal. AUSTRALIAN RETURNS LABEL Simply return your item(s) and reorder for a replacement. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. 3 Select your preferred return option Print returns label at home. Keep an eye on your . If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Securely attach the Parcel Connect label to your parcel covering the original delivery label. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. This two week period starts from the day after you receive your order (or from the day after you receive the last Hear about exclusive offers, get early access to collabs & quicker checkout. You will need your order number and email/last 4 digits of your phone number. We don't refund delivery charge for those countries listed outside of the EEA. 1. Re-pack the item in its original packaging with labels and tags still attached. Print off your returns label and attached it to your parcel. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. What should I do if I receive an incorrect or faulty item? *Extra 10% discount sent via email to new subscribers only. Unfortunately we don't offer an exchange facility. Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. We're sorry to hear that you've received an incorrect or faulty item. Tell us what you are returning and why. Once you have processed your return in the portal you're ready to post it off! This does not affect your statutory rights. Returns via the portal are fully tracked. You've got 28 days to send something back to us from the day you receive it. Please return unsuitable items in its original packaging. Graphic Tees. Your browser's Javascript functionality is turned off. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. By subscribing, you agree to receive marketing communications from boohoo by email. You don't need to remember to keep your proof of postage - it's all digital! For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Ive paid with Klarna How do returns & refunds work? See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Make sure you keep your proof of postage! Tell us what you are returning and why :). Were really sorry to hear that youve received an item thats not in perfect condition. Click here to generate and print off your returns label and to find your nearest store. FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Make sure you keep your proof of postage! Your order will be held in the locker for 72 hours. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. *Extra 10% discount sent via email to new subscribers only. On receiving your return the next step is for us to check the item(s). Hoodies, For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Make sure you keep proof of postage! Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. A refund will then be issued by Zippay once your return has been processed. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. We have printer-less options too if you dont have a printer! It takes up to 24 hours from your return being processed by us for your invoice to be updated. There is no returns label in my parcel, how do I return? If your items dont make it back to us, youll need to open a dispute with the carrier. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. On receiving your return the next step is for us to check the item(s). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Returns via the portal are fully tracked. OUR RETURNS POLICY. Returns via the portal are fully tracked. For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop. FYI APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. Jeans, Underwear and swimwear can only be returned if the hygiene seal has not been removed. To experience the full world of Boohoo, please enable these or check whether another program is To experience the full world of Boohoo, please enable these or check whether another program is You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. We have printer-less options too if you dont have a printer! Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Login to Boohoo's returns portal. You may be liable for import and pay a custom duty charge for orders over the customs threshold. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. warehouse, and again when we have processed your refund. GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. Shorts, Please turn it on so that you experience this sites full capabilities. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! 90z Revival, By enabling them, you are agreeing to our. Items must be unworn, unwashed and unused with the original labels still attached. All rights reserved. Items must be unworn, unwashed and unused with the original labels still attached. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. #betheMAN. We dont offer exchanges right now. blocking them. 2. I can't see the refund on my bank statement. This does not affect your statutory rights. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Your browser's Javascript functionality is turned off. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. You'll no longer receive a shipping note in your parcel. Returns via the portal are fully tracked. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? 3. depends on your card issuer). Returns FAQs If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. Once you have processed your return in the portal you're ready to post it off! We've gone paperless! It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Hear about exclusive offers, get early access to collabs & quicker checkout.

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