We were able to review your order file and confirm that there was no communication for your order until after the event had passed. I hate what you stand for. Order number [protected]. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Going to more events with Vivid Seats gets you to more events. Never again. We use dedicated people and clever technology to safeguard our platform. I would like to warm people to avoid buying tickets through Vivid Seats. I could not attend. Jeremy of Las Vegas, NV Verified Reviewer. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. B. Berlinda G. Today , California. They can see this but they refused to issue a refund. I suggest never doing business with them. Dont EVER use vivid seats for any purchases. This changed due to Covid, but we did not get a refund because it was getting rescheduled. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Well start sending you the news you need delivered straight to you. They deserve to go bankrupt as they cost me $800. Vivid Seats has 450 employees. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Call and ask what the service charge is before buying. A. And, I will never refer you to any of my friends and family. Could never get the tickets. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. What 4 Analyst Ratings Have To Say About Vivid Seats. Melinda, your concerns are absolutely valuable and matter to us. I purchased tickets well in advance and the tickets weren't cheap. Long story short I never received the parking pass and had to pay in full at the gate. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. No refund offered!! I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. My tickets were not released until 1 week before the show. How do I determine the seat numbers for a ticket listing? This will surely increase the credibility of your complaint. We also confirm that your tickets are general admission. In one order, my tickets arrived via email within an hour or so. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Ordered tickets for Gary Allan concert last September. These people are thieves and liars. 1,560 talking about this. It offers a 100%. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. + the only ticket rewards program around. First time using Vivid Seats to get tickets. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. They won't refund me or get me two tickets together. I had a great experience. 5.5 Total Score. and then vice versa on the inventory thing. Ratings and Reviews 4.6 out of 5. We're serious about getting you to the live events that you love. SO basically, they lied in the e-mail, and lied that replacements were offered. and go to stub hub and . Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I purchased tickets for the New Edition concert through Vivid Seats. Gain trust and grow your business with customer reviews. Definitely recommend. The moment you hit submit, they have your money and will not refund. Unsubscribe easily. I was unsure on how this all worked. We appreciate you bringing this matter to our attention and will be following up with you again soon. I had listened to his show on the radio (and bought many of his books) for many years. Looking for the best way to buy and sell mobile tickets? Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Sometimes the choice seems insufficient to customers. The market price provided by Vivid was over $500 per ticket. I asked to speak to the manager, told me there was no one above him. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Vivid Seats denies these . I just want the Tickets I spent over 2 thousand of my hard earned money on. Barbara, who is my agent, was absolutely the best that you could have. It also assists sellers who have tickets and want to sell them safely. Not game day yet so have not opened app for seats. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. The site is a fraud and they are aware. Vivid Seats provided fraudulent tickets to me. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Vivid Seats has not responded to my email. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Vivid Seats' email and phones were not responding to many numerous requests. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. We are filing fraud with the bank and reporting to the bbb. When I go the tickets, I called the venue and was told they were not handicap. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Find out how we combat fake reviews. They go above and beyond to make my transactions fun and fast! The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. I just want the tickets I spent my hard earned money on. Worst ticket platform that gives two sh*ts about their customers. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Terrible customer service. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Mark, your concerns are absolutely matter to us and we certainly value your feedback. 5 Weeks later changed their policy!!! Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. In this guide, I will be reviewing Vivid Seats in detail. Repeatedly asked to speak to manager and he refused. All Rights Reserved. Can I exchange my tickets for a different quantity, or for tickets to another date or event? After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. I complained and they advised these were upgrade tickets and no refund would be issued. The request was put in minutes before. I was terrified that I would not receive my tickets. I paid $322.17 for 3 seats. Providing an exceptional buying experience is something we want all of our fans to experience. So, if you sell tickets for $100, you will receive $90. Patient, reassuring, and kind -- why I will use this entity again! They refuse to give refunds for anything. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Ultimately, hung up on me. Full refund and apology for lack of ticket delivery. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Below is a collection of reviews and ratings pulled for your easy reference. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Promised by 2/23. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Phoney Company! Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Anyone can write a Trustpilot review. Very helpful indeed! However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Absolutely disgusting. We launched @recap.email and legal webhooks. It is a safe and secure process. We apologize that you didn't receive the tickets you requested, Charlotte. Report as inappropriate. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Our online support team is here to help resolve your concerns. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Copyright 2022 Consumers Unified LLC. They refuse to give a refund due to sending the tickets prior to showtime. They didn't even attempt to make it right. The staff are even more amazing. BS. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. When the tickets never came, I contacted Vivid repeatedly. A link has directed you to this review. Read more Comments: 0 Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. 2023 Trustpilot, Inc. All rights reserved. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Credit care company is stating they rejected my dispute because all sales are final. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. The support team was very friendly, knowledgeable about the event, and got me great seats. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 The person the ticket was for has since died. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. But, what I'm reviewing . We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. It is never our intention to make our fans feel this way. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Date of experience: 26 February 2023. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. We apologize for the frustration you experienced. We paid $1,279.45 for these tickets. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Thank you. If you have any questions about the refund process, feel free to reach out to our Customer Service. None of the options worked for us NEVER will I use this company again. I thought Vivid was a pr0n company. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones.

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