staysure customer service

.wsite-menu a {font-size:14px !important;} PDF Terms of Business Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. .galleryCaptionInnerText {} Staysure Customer Service Team - Staysure I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Thank you for choosing Staysure and letting us protect you whilst you are on holiday. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. We use dedicated people and clever technology to safeguard our platform. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. The calls are non stop , its very busy and mentally exhausting . We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Therefore i lost out on the deal. your insurance policy. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. I applied online. I was really impressed how EASY and QUICK to claim and get the money back. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. policy. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Stay sure have been helpful so far. Chased and chased and chased to pay. A very unfair company. Isla Graciosa, 1 Overall experience. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Worst company I have worked for and hope people take this review in and understand you will be another number. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. } Have a fantastic holiday. left: 0 !important; It goes against our guidelines to offer incentives for reviews. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. #wsite-title {color:#000 !important;text-transform: uppercase !important;} In the end left the company with 66 pay in a cost of living crisis with child. I could put it down racism but overall they are just a horrible company who treat people bad. Please check with your phone provider if you are unsure about how much a call will cost. Were available during the following times: This was done because they said I owed them holiday which they asked me to take as compassionate leave. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. I always use Staysure for holiday insurance. The process to get the policy on my smartphone is too convoluted - passwords etc. Contact us about your Expat Policy | Staysure Expat The Embassy were amazing. Team leader will tell you they will call customer back 3 working days later. Warm regards,Emma, Very pleasant and helpful staff. . We class a complaint as any expression of dissatisfaction whether written or verbal.. 2023 Resolver Consumer Online Limited. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Check out what 241,874 people have written so far, and share your own experience. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Greatest accomplishments. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) The People Team. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Free interview details posted anonymously by Staysure interview candidates. Britannia House, Finally I started a new booking and was successful in receiving a quotation which I accepted. Staysure Interview Questions (2023) | Glassdoor Thanks for your feedback. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. - Calling from outside the UK: 0044 1604 210 845 However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Get in touch with us if youd like to make multiple changes to your policy. .blog-header h2 a {} I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. I was able to buy the policy only by starting afresh with a new email address and not creating an account. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Resolver can help you send your complaints to Staysure. left: auto !important; Constantly being told to hang in there because improvement are happening when quite clearly they werent. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Warm regards,Ross. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Staysure Customer Service Representative interview questions & answers Verify your email to use filters. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. A free inside look at company reviews and salaries posted anonymously by employees. There are also plenty of opportunities to develop into other area and for promotion. staysure hung us out to dry. Staysure Travel Insurance Reviews | Read Customer Service Reviews of The People Team. .wslide-caption-text {} My dad died whilst abroad, he was insured with stay sure. Opportunity to express yourself and share thoughts and ideas. If youd prefer to speak to a member of the team on, please call us on: Know your worth dont let money make you settle in a job who doesnt care about you. Create your My Staysure account, or login here. Thank you for posting your comments. Warm regards,Vicki. We encourage our colleagues to speak up and stand by our values of being genuine and caring. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"

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  • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, Lack of progression I would say but good vibes. Dont use this company. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Friendly team with lot of knowledge. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} You never know if the training team/management are telling you the truth or lying to you. Have a fantastic holiday. If there is a problem with the password chosen this should be explained. _W.storeEuPrivacyPolicyUrl = ""; You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Have a fantastic holiday. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. .wsite-button-inner {text-transform: none !important;} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I wasn't entirely happy with the service I got but I don't blame the staff for it. When is a time you've been in a difficult situation and how did you solve it? Were available during the following times: .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. They take your money easily but getting help when you need it is a different story. I was trying to pay for a quote with them kept waiting for over a day to pay. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Have a fantastic holiday. Instead, theyre full of the info you need to get things sorted. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team 2 Staysure Customer Service interview questions and 2 interview reviews. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. var STATIC_BASE = '//cdn1.editmysite.com/'; This employer has claimed their Employer Profile and is engaged in the Glassdoor community. - Monday - Friday: 8.30am - 8pm width: 100% !important; Didnt have to wait very long to be answered. Thursday 29 December: 8:30am 8pm Quick and efficient service, very knowledgeable of medical conditions.Thank you. Whenever you need us, our 24/7 claims team is here for you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. My dads body was left in the hotel room for over 24 hours. your insurance policy. Also, for some of our insurers we may receive a profit share payment if they Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. It should be made more simple. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Northampton, NN4 7YB. right: 0 !important; Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Very friendly, nice people to deal with. Then there was pressure to involve fiends to purchase Staysure insurance. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Here are 8 tips for writing great reviews. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy.

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staysure customer service

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