Can I cancel them and get a refund? Thank you! Brittany Ferries are really helpful. Wikipedia Hi all. Thank you. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. WebIf you decide that you do not wish to keep the building. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. With our quick and simple ferry finder tool, finding a WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. It goes against our guidelines to offer incentives for reviews. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Verification can help ensure real people write reviews about real companies. The website was setup easily and everything worked fine. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Refunds | WSDOT - Washington State Department of In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. P&O Ferries Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. What if I don't know the plate number of my rental car? 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) No But apparently they said they have no record of it. Go directly to the companies providing the ferries. Ferry 2023 Trustpilot, Inc. All rights reserved. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. WebScore: 4.3/5 (13 votes) . We do care about our customer and completing all amendment requests that we receive. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. As a result of the above incident, my BRP (resident permit) was also stolen. saved me almost 50% of the amount I have recently been having to pay for this journey. Ferryhopper has its own terms of use, which you can read here. Would recommend at all cost, better buy is straight from actual company. Ferryhopper applies a small modification fee of 6 (euros) per booking. WebWill I get a refund if I cancel my booking? I got the cash but obviously just the value of our cancelled tickets. Dear customer, Many thanks for your review! -10 min from Costa da Caparica by car -8 min from Cova do Here's a list of resources you can use to check your refund status in Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. This website uses cookies to help us process your bookings as well as customise and improve your experience. This is the version of our website addressed to speakers of English in United Kingdom. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Refund instead of credit notes! - Brittany Ferries Less than 24-hours or failure to show for travel. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Our original booking made in January for April was cancelled by the ferry company. All in all a terrible experience. Diabolical way to treat disabled, limited income people , or even anyone!! For account users: To log into your account click the sign in link at the top of. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Having help to step onto and off the boats were very helpful and appreciated. Could be a little clearer to help new customers. Holiday:Monday 17 th to Friday 28 th October 2022. Please don't hesitate to contact us, if you have any queries. 96% of travellers recommend this experience. Direct Ferries Limited has its registered office in London, United Kingdom. Thanks. Book your ferry tickets with Direct Ferries. Please don't hesitate to contact us, if you have any queries. Thousands of top-named brands Direct Ferries - More Find information about Direct Ferries at directferries.co.uk You should thus make sure that all passenger details are written exactly as they appear on your personal documents. However it took 5 weeks, dozens of emails for you to confirm the agreement. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. First time I used it I assumed that all the cabins were booked. . Refunds That is even worst handle from your company. Haven't found an answer to your question? ferry The ticket included passage for myself, my dog and a small car. CT17 9TJ The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. I was unable to check in as the FRS website didnt recognise the details. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Direct Ferries We can see that your complaint has been already handled and declined as there was no error from our side. No refund will be given. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Please don't hesitate to contact us, if you have any queries. You can't even speak to a real person on the help/chat box. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Reviewed 18 September 2020 via mobile. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Contact Us | BC Ferries Direct Ferries Reviews | Read Customer Service Reviews of I tried to amend my booking several times. Re: Uber service at RSW 5 years ago. COVID-19 Cancellation Credit - Terms & Conditions I would recommend that no one uses Direct ferries. Dear customer, Many thanks for your review! The reservation is only related to Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Need to talk to us? WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Get your BatamFast tickets to Desaru. Direct Ferries Reviews | Read Customer Service Reviews of This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Revenue impacts the experiences featured on this page. Don't really get your point. Here are 8 tips for writing great reviews. I even tried to take a person off and they wanted 214?! Point blank refused and they sent a refund without any messages to inform me. 100% of travellers recommend this experience. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Thank you for booking with Direct Ferries. Find ports, routes and lots of useful information to help you plan your trip. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. Direct Ferries Refund or submit an enquiry. Dear customer, Many thanks for your review! Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. I will never book with this company again and I advise others to steer clear. Coronavirus outbreak Q&A: advice for travellers - Which? News Editor, Marcus Herbert. Companies can ask for reviews via automatic invitations. If I misspell my name, is correction required? According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. They never respond to mails and have no phone number. I have attached documentation needed to prove the above incident. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Direct ferries is refusing a refund even though we are in lock-down. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Refund instead of credit notes! - Brittany Ferries Just going round and round in circles with their staff via email. Unhelpful Customer Service not prepared to engage or help with simple requests. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. We remain at your disposal. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Therefore, Ferryhopper is not liable for any modification of these policies and rules. You have been added to the mailing list. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Refunds are always issued to the same credit / debit card that you used for your booking. About your Reservation | Customer Service | DFDS Brittany Ferries issued us with credit notes. I will never use this company again Report this review Ferry delay compensation. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. I have booked a trip to/from the UK (from Hoek van Holland). - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. You can find your booking reference number at the top of your confirmation email. We are committed to guaranteeing our customers privacy. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. We are both english and always lived in England Direct Ferries have no phone available to discuss. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. I will avoid any dealings with them again. Booking was quick and easy! Definite miles better than the outfit I booked with last year. 2023 Trustpilot A/S. Not using e-file? the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. This is my first negative review for a company. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Estimated growth return on investment of at least 8%. Direct Ferries - Can I get a Refund? MoneySavingExpert Forum Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. like what ? So now I just lost my money, because of their incompetence. You can check the status of your refund using IRS Wheres My Refund? he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? WebWill I get a refund if I cancel my booking? refunds WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. These hydro boost systems are even smaller than the 12' boosters in use currently. 2-3 Three Rivers Business Centre, Felixstowe Road. Buying a ticket was easy but now to see how the experience on board will be in a few months! They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Learn when you may be eligible for a refund and how to request reimbursement. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. three hours for a journey of between eight and 24 hours. But, although they sent a confirmation, they make it clear that it's not a ticket. Got the answering machine again. Dear Sue Sturgeon,Thank you for your feedback. Tripadvisor performs checks on reviews. Dover No additional administration fees will be charged. Direct Ferries On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request.

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