Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. As a matter of policy, BBB does not endorse any product, service or business. You declined these repairs as they were outside of your warranty coverage. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. So no Im not happy and will not be any time I drive my GMC truck that rattles. Quality Buick GMC Dealer In Alton, IL | Serving Hazelwood, MO Great service. This is a good team atmosphere, not a lot of places can say that, Powell said. Owner at Laura Buick-GMC, INC Collinsville, IL. However, your policy clearly states that excluded items from coverage are environmental damage caused by rust or corrosion, chemical damage, damage to chrome plated wheels, and failure resulting from wear and tear. In any event we are here to help. . Love the truck! After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Thank you for reaching out and bringing your concern to our attention. Laura Chevrolet Buick GMC of Sullivan | Inviting Chesterfield, Rolla Something old and something new help Collinsville car dealership sales soar Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. After a week the check in light came back on. But anyways I shouldn't have to keep calling to check up on an answer. Definitely will recommend to friends in the market. International Association of Better Business Bureaus. Referrals increase your chances of interviewing at Orveon Global by 2x. His father will be here. Laura Buick-GMC dealership at 903 N. Bluff Road. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. Along with the truck I purchased a. Email Me More info. Very helpful and friendly. I have purchased two from Laura Buick and referred family and friends there. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. The items you authorized and paid for were completed. Laura will be here. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. Or, you can lease a new Buick Verano . Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Not all accidents requiring a tow constitute a major accident. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. Please let me know if I can assist with anything. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. Laura Buick GMC - VehicleSearch When you inquire online nobody contacts you. This profile is powered by Birdeye. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! They were supposed to fix a place on the car, but they went back on their word there. Orveon Global hiring Retail Makeup Artist, Laura Mercier in Harrow There is a well-documented history of trouble codes and misfires in your vehicle's ECM. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. Yelp users havent asked any questions yet about Laura Buick GMC. See details. Service technician Chad Brauss works on a truck in one of four new service bays at the Laura Buick-GMC dealership at 903 N. Bluff Road. Very willing to work with you and help you find the right vehicle. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. They also have been provided all the information needed to reinstate the warranty. Thank you for brining your concern to our attention. Brian Hockett . He said the family environment is a nice change from other dealerships. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. ***** ******General ManagerLaura Buick GMC******************************* So idk if they didn't comprehend the what I was saying? Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. Bought vehicle April 2022 with extended warranty from the borrowing institution. Owner operator at Bessinger's Automotive . New Vehicles for Sale in BOWLING GREEN, KY | Leachman Buick GMC Cadillac Join to connect Laura Buick-GMC, INC. Report this profile Experience . When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. Automatic 557 Continuous 2 Manual 6. I am sorry to hear you are having issues with your GMC Sierra. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Jack Anderson - Owner - Laura Buick-GMC, Inc. | LinkedIn I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. Harry was very helpful. He's one of the new salespeople hired on since the expansion. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Your warranty covered a portion of the replacement of several internal components of your engine. That's out of more than 2,100 Buick-GMC dealerships nationwide. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Note that complaint text that is displayed might not represent all complaints filed with BBB. Director of Internet Sales - Laura Auto Group - LinkedIn Something old and something new help Collinsville car dealership sales soar. Attracting new construction and providing resources to long-time local businesses are on the agendas for Collinsville and Edwardsville for 2013. Thank you for bringing this matter to our attention. It's a collective group of good people and that comes through for the customers, he said. stated that I needed to be approved through Laura You have had your Terrain for over 3 months with no mechanical issues or concerns prior to this. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. GLEN TANQUIY. In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. All questions answered. Buick so I went on there website and applied and Show All. Dan Parker SALES AT BOMMARITO AUTOMOTIVE GROUP St Charles, MO. Visit the Career Advice Hub to see tips on interviewing and resume writing. We took it back in and they kept the car another month. . We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. You authorized the repairs knowing what your obligation and cost would be. Used Laura Buick GMC for Sale (with Photos) - CarGurus Get more reviews from your customers with Birdeye. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. One Owner. View Laura Bogard's profile on LinkedIn, the world's largest professional community. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! Uses inter-personal skills and enthusiasm to engage effectively with stakeholders from across a number of sectors and services to ultimately improve health and wellbeing. Quick response and helped order my Yukon in a timely manner. Both should provide you with peace of mind that your vehicle is in sound operating condition. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Search more new GMC vehicles for sale here at Laura Buick GMC. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. They have trucks listed for sale on their website. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. Buy. Laura Bogard - Head of Commercial Marketing and Communications - LinkedIn Dear ****** Thank you for bringing your concern to our attention. Laura Anderson - Owner - Laura Buick-GMC, INC | LinkedIn However, once a sale is completed our vehicles are removed from our website in real time. Thank you for bringing this concern to our attention. truck with the options I was looking for on the Laura Buick/GMC website. You can find us at 903 N BLUFF RD in COLLINSVILLE, IL 62234-5820, just a short drive away from St. Louis, MO, Belleville, and St. Charles. Twenty-million-dollars in inventory doesn't hurt, he said. Call 618-623-4768 or Email Us anytime! Lori Carselowey, GCDF Director Of Career Services at Southwestern College Rose Hill, KS. However, good things on the horizon! It has been 2 days since I asked for the information and I still have no response from them. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Please let my team know a convenient time for you we will get things taken care of. Accidents requiring towing is a major accident. . Subscribe with this special offer to keep reading, (renews at {{format_dollars}}{{start_price}}{{format_cents}}/month + tax). Scott was very professional and helped as much as he could! Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. Drivetrain. Laura has 9 jobs listed on their profile. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. Schedule Service Contact Us BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. So its up to the manufacturer to change the outcome of my experience and satisfaction. Quality Buick GMC is your trusted Buick and GMC dealer. Laura Buick-Pontiac-GMC Truck, Inc. | Complaints | Better Business If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Other then that my sales guy was great when I bought the truck. We treat people fairly and I think that goes a long way in today's world.. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Laura Buick GMC lists hours for the sales, service, and parts departments. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased.

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