You'll need to call your local bank to see if they cash out I bonds and their requirements for . Start today for 5% back on up to $1,000,000 in branded sales. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. The tickets will be stored in one of these third-party sites. Tickets may be substituted with comparable or better seat locations without the Buyers approval. You can update your payment method as long as you haven't yet been paid. Is that normal? Ratings by category. 6.10 Notices. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Only some of my tickets have sold. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. It can happen on any website where payments are taken. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Be the first to hear about special offers. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . What are the viagogo Terms and Conditions? We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. 2.3 Username and Password. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. How do I edit my listing? Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. In November, the firm was required to improve the information it gives to. Can you help me find out what has happened here? Join the 36,151 people who've already reviewed viagogo. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. 25 April 2018. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. When listing seated tickets, all tickets in the same listing must be consecutive seats. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. A source close to Viagogo said it had no other connections to Global Experience Solutions. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. You had also spent quite some time sending emails and making phone calls back and forth with the company. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Shoppers are advised to double check card details when shopping on computers or mobile devices. The comments below have not been moderated. 6.11 Permitted use. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. How do I change my payment method for getting paid? Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. In future, if you have issues confirming or fulfilling . I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? The revised version of this Agreement is automatically effective after it is initially posted on the Site. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. During this time, the Site will be temporarily unavailable. Report. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. All sales and bids are final. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. You warrant that you are over 18 years old and have the legal capacity to make the transaction. To sell tickets, a Seller lists the tickets in the Site database. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . We do not control the information provided by other users which is made available through the Site. 1.1 Introduction. With mycashbacks you get cash back & discounts very easily! Note that Your payment may be withheld if you violate this clause. the price it is sold for on the primary market). Viagogo says it paid me in November, but it has not turned up in my account. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Here is what happened. 6.5 Tax Indemnity. If youre not offered a refund, you dont have to accept this situation. If an event is rescheduled to another date, your tickets should be valid. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. For American Express this is the 4 numbers on the front, right hand side of your card. 3.Click Dispute a Transaction. We do not allow any commercial relationship to affect our editorial independence. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Both you and the company were insisting that you weren't in the wrong. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. | Read 12,461-12,480 Reviews out of 30,829 viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. If you click on them we may earn a small commission. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 1.2 Ticketing Exchange. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Crucially in your case, this means. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You may only use the Services if You can legally enter into and form binding contracts. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 3.4 Indemnity. We will not allow You to buy or sell tickets before You have registered with Us. Check out our video below for advice on how to avoid ticketing scams. 2.18 Merchant Description. But it is not just these sites where buyers need to be careful. This website is legit and very popular in selling tickets for all kinds of events. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Pros. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. But, if you plan to do this, you must tell your ticket seller in advance. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. They are significantly safer th. How to spot a fake, fraudulent or scam website. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. Almost all retailers now have an option to 'save this card for faster check-out next time'. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Phoenix Suns Tickets. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Like. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. This does not prevent us from varying these terms without reference to them. Make them aware of your experience and the complaint youve made. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. You also have the option of taking your case to a small claims court. Learn more. Limited access. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. 3.2 Other Information. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Snoop Dogg Tour 2023. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Theres a problem with my wedding venue or supplier - what are my rights? 2.12 Seller Payment. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Click the more button to email us. Reiwa 5th Spring Tour Grand Sumo Tickets. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Your payment will be initiated 10 business days after the event takes place. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. where did nick turani go to college brian buffini net worth 2018 Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. To register, You must provide your real name, address, phone number, and email address. 5.1 Investigations. How do I change my payment method for getting paid? When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Do I have to pay a service charge if the service is poor? Thanks. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. By browsing this website, you consent to the use of cookies. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. What do the ticket split type options mean? If you have a Business account, please log in to see the steps that apply to you. Please note that service fee amounts may vary by event and are subject to VAT. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % The tickets were sold in October for 180, but so far I have not seen the money. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Start selling with Amazon. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . What a load of shit, this site needs to GO. The Sellers and the Buyers are hereafter jointly referred to as the Members. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. 7.5 Miscellaneous. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). I can't see my Resale tickets available to buy on the website. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Sellers: once your tickets have sold, viagogo charges a service fee.

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