. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. Does eBay intimidate you? If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. The company wants you to start by contacting your seller (select the. Can I refuse to give a refund on eBay? If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. How many feedback do you have? Need an update on an open return request? It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. The returns process. 4. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Exciting News! Each year they make it more and more difficult for sellers, especially dealing with problem returns. Copyright 1995-2023 eBay Inc. All Rights Reserved. How you request the return depends on how you bought them. I agree. Select your carrier and enter the tracking number. And as far as pictures go, you're right. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. They can then print the label and use it to send the item back to you. Jen in Indiana. And keep calling back if needed! Hopefully he will be able to. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. As others have said, why have the customer pay (dearly) to return a useless item? We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. Disclaimer. I was indeed shocked that in was the first call this was resolved. I dont accept returns, why do I have to pay for a return postage label? If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. To contact us: Click Help & Contact at the top of most pages. Otherwise not as described on arrival. Next, clean the lens with dish soap and dry with a microfibre cloth. Since he didnt package it properly, he may not be able to collect the insurance. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? I am small, but, getting 2-3 a WEEK. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. So the buyer gets 6.50 from eBay. 05-11-2014 Free shipping for many products! The next morning, EBay had refunded her??? They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . New to the whole flipping/reselling process? And the fact that people like myself willnever make another purchaseis of little consequence to them. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. - edited I'm not confident that I will receive the refundif I don't send with tracking. Nonetheless, the simplest way to make a return is to use your account on eBay. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. If you want to start your own business, the reseller business model can be a great place to start. It should have the return policy on it. You won't be able to re-open the request once it's closed. You're also responsible for any return shipping you promise to pay in your return policy. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Its important to request the refund within a timely manner. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! All you need is an email address. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. For items that have a total cost of $750 or more, signature confirmation is required. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Yes, offering a return policy is an option for all sellers. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Select your carrier and enter the tracking number. The letter also stated that there would be no replacements sent. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. If youprefer, you can provide the buyer with another method of returning the item. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . We tried reasoning with them but they would not budge. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? eBay is no different. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. Language barriers may make it difficult to purchase an international return label. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . Sit back and relax while we do the work. Also we would never sell a broken item pretending that it was not broken. Select the shipping carrier from the dropdown list. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. 09:08 AM. And there was damage on almost every side of the charger. When you use an eBay label, tracking is automatically included. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Another big tip always use the proper packaging! This article offers a step-by-step guide on replacing an eBay item damaged in shipping. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. But that was not the case. Who is responsible for return shipping costs? If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Also check the email messages you received from PayPal and/or eBay. What happens if the item is lost while it's being returned? Here's how to send an eBay shipping label from the View return details section: Confirm your return address on the label. We recommend using a tracked service for return shipping. Thats not even the best part! Again, it comes down to a gut instinct. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. eBay Money Back Guarantee covers most transactions on eBay. I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. The stilts were a pretty great find! Thanks for the good suggestion. Appeal eBay's decision about a return or missing item for buyers. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Heres how to send your own label from the View return details section: Shipping labels for international returns. Copyright 1995-2021 eBay Inc. All Rights Reserved. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. What happens if the buyer refuses to pay for return shipping? We hope that we didnt portray eBay as being perfect all the time for every transaction. By the way, I notice you have four Neutrals in six months (which I think is a lot). And if it does happen (this is the first one for us in years! Jump into our 5-day e-mail intro course to see if this could be something for you. This is completely eBay legal, and fair to the seller, as far as eBay sees it. Same old form letter rma number garbage. Scroll down to the RMA number checkbox, click it in and submit the changes. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. ), know that eBay should have your back. We have a buyer who says the way we packed the item damaged it. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. Choose the label you want to send to your buyer. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. However, it already is quite flat. Select View return details. As a seller, I know when I'm being ripped off or when someone is being truthful. eBay has a specific money-back guarantee that applies to wrong and damaged items. :) OutsideObserver2 3 yr. ago Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. They are not allowed to mention a case in feedback. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label.

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