Receive a coupon for 120 percent of your original. If you have tickets, the first thing to do is decide what you want. NO MORE REFUNDS. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. But, unfortunately, most are canceled for now due to the coronavirus. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Kimmel says, legally, companies cant just change the rules due to COVID-19. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. . StubHub recently stopped offering cash refunds for canceled or postponed events. 72 hours prior to the event). If sellers had events canceled, StubHub would. Today 3/27 #Stubhub updated their policy for CANCELED events. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? StubHubs return policy is called the FanProtect Guarantee. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Suite 101 It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. The credits are valid through the end of 2022. Tel: 601.427.4050 Seamlessly, a full refund will be reimbursed to your account. You can apply this coupon toward multiple StubHub events in the same currency. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. . All Rights Reserved. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Simply go to your. McMillan has had a StubHub account since 2017. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. StubHub suspended that policy in March 2020, following the mass . Join us for a free, virtual event for International Women's Day on March 8! Save my name, email, and website in this browser for the next time I comment. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. It was a waiting game until March 30. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. That customer may need to try and exchange those tickets, or attend the rescheduled date. However, UPS and retail fees will not be refunded. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. 2875 Michelle Dr., Ste. We certainly hope they do. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. 199 Fremont Street, 4th Floor About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Dial 833-228-5143. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Eli Lilly announced a cap on insulin costs. Farley said refunds should be a piece of cake. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. So Farley filed a credit card dispute against them, and won back his $600. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Payouts delayed for events before COVID-19 shutdowns. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. No problem. Thats simple contract law, he explained. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Always cover coughs or sneezes with a tissue or sleeve. This Rewards Cash is ready to be used right now through the Vivid . What is your rescheduled or postponed event policy? At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Looking to sell? "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. He also eventually received his payment on the night of April 3. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." But another major sticking point in all of this is event postponements, an entirely separate category of cases. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Those will be paid out by the end of May. StubHub will refund your money if an event is cancelled or moved. February 16, 2021 March 13, 2020 by Brett Goldberg. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Amid the coronavirus pandemic, StubHub changed its refund policy. Required fields are marked *. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. Explain your situation and why you wish to receive a refund. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. The agent will be able to grant you a refund if your scheduled event has been canceled. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. StubHub owed him $111.36. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Suite 1800 Financial Center Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Legal Statement. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. That means all of those remaining or yet-to-be-played games hang in limbo. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. If they are successful, the defendant pays the legal fees. After a canceled event, StubHub charges the seller for the amount collected. / CBS New York. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. and click the Request cash refund button on the appropriate credit. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. At regular volume, we can afford to take that risk. Theyre not offering one and I cant make the new date. They will offer you either 120% credit on a future ticket purchase, or give you your money back. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds.

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