The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. What if I'm unable to access the Patient Portal? Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. We will provide a copy or a summary of your health information, usually within 30 days of your request. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Please do not expect a response on weekends or holidays. Tailor your athenahealth experience to your organization's specific needs with industry-leading solutions. Here, you will see a list of all the Patient Portals you have access to. You agree not to use Patient Portal to post or send or post any illicit or offensive material. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Deliver quality care more easily with support that lets you focus on your patients. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Please do not expect a response on weekends or holidays. Starting a new practice can be overwhelming weve got you. Ask us how to do this. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Does the athenaPatient app have all the same functionality as my providers Patient Portal? If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Were improving healthcare for physicians and patients alike. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Why doesn't anything happen when I click on a medical form? How do I manage my saved credit and debit cards? This feedback form is a one-way communication system. It looks like you are using an outdated version of your internet browser. Who Can Access the Patient Portal. Please try again later. Statement Code is incorrect. . Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. Select your provider, office location, and your preferred time of day and days of week. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. We may charge a reasonable, cost-based fee. Please check periodically for updates. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. Select the patient statement you would like to view. We are required by law to maintain the privacy and security of your protected health information. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. You cannot permanently delete sent or archived messages. Improve your performance with the support of the largest connected network in healthcare. The Portal does not respond to web browsers' Do Not Track signals. This information may include: your. Ask us how to do this. Here you will see an option under Our Resources titled Feedback. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. What if I'm unable to access the Patient Portal? What do I do? For your safety and security, your session is about to be logged off due to inactivity. . This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. trouble logging in, password assistance, access to family members information etc.) Maximize your revenue by collecting more of what youre owed, faster. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. If you tell us we can, you may change your mind at any time. When you click the. The Patient Portal does not support your current browser and will prevent you from using the full site. Click on the back arrow to return to the Patient Portal. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. To do this, you must create a password for your account by clicking the. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Click the desired form. Click the Accounts icon in the lower right navigation bar. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. Save time and boost clinical efficiency with our fully integrated, hands-free products. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. trouble logging in, password assistance, access to family members information etc.) We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. How soon can I expect a response from my provider? that you are authorized to address the patient's billing matters. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We secure your personal information from unauthorized access, use or disclosure. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. This will bring up a list of all the test results you have received. We have to meet many conditions in the law before we can share your information for these purposes. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. athenahealth reserves the right to make periodic updates and revisions to this Policy. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest.

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