The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Housing contact details - Gateshead Council The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Your Employees Portal - Gateshead Council The council is responsible for most repairs to your home. Any resident with My Housing Account can access this service. Planned repairs usually need an inspection before work is done. If your repair can't wait until the programme we will carry it out within the normal timescales. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We hope to reschedule these eventsat a later date. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Gateshead Council 4.0 . The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk The site has been designed with residents and local groups to ensure it is easy to use. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. My Housing Account - Gateshead Council Some work to your home is done as part of a planned maintenance or investment programme. We have guidelines on how long different repairs should take. NE8 1HH Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Connected Voice are collating information about support across Newcastle and Gateshead. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Head of Repairs and Maintenance - Gateshead Council - LinkedIn Gateshead Council. These are repairs which could cause injuries or further damage if they are not dealt with quickly. If this is not possible, we will replace with the items we hold in stock. Gateshead Council jobs in Newcastle upon Tyne NE20 "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Please continue to be patient, as we are experiencing a high volume of phone calls. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Reporting repairs Home. % While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Thank you so much. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Work continues to address 3,000 Gateshead Council property repair backlog Please ask your Neighbourhood Housing Team for details. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Regent Street Gateshead pensioner 'shocked' at council's repair works on his home of A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead. I have to tell you, this week I have had four complaints that have been going on for two years. Unfortunately, this job posting is expired. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. 27,852 - 30,151 a year. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Failure to do so could give you grounds to make a council house disrepair claim against them. You can create a free account to post activities, services and promote organisation working in Gateshead. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. You can also claim compensation for the damage that has been caused during repair work. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. To keep up to date, why not follow us. Repairs - Gateshead Council If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. My flat was repaired in time for my childs birth and I received rent refunds and compensation. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. 4 0 obj We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Appointment Types - Gateshead Council Gateshead council tenants wait almost a month on average for repairs : 50K - 53K. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com The department is on the lookout for more callhandlers and building technicians. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. As a council housing tenant, you are entitled to a good standard of living. You can also include claims for loss of earnings and care costs if necessary. %PDF-1.5 <> The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Gateshead Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Employer Est. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. We will pay compensation for damage which is our fault or our contractors' fault. Visit directory. There are no emergency or urgent repairs outstanding at this point in time. What are the costs and charges at Watergate Court. Work continues to address 3,000 Gateshead Council property repair Homepage for Gateshead Councils Benefits and Council Tax information People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. New online repair reporting system launched - Gateshead Council Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. This is commonly known as filing a compensation claim for despair against a housing association landlord. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. It is also possible to claim for any damage that may have been caused during repair works. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Repairs update You can now report your non-emergency repairs. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Gateshead Now is a collection of the latest news from Gateshead Council. However, our partners are continuing to deliver a series of . Always ask to see this card before letting anyone into your home. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. 1 0 obj Wednesday 2nd November 2022. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Equipment services :: South Tyneside and Sunderland NHS - STSFT Gateshead Council aims to complete the backlog by late March next year. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We encourage our people to think differently, do the right thing and be innovative. Youth justice services: North East and Cumbria - GOV.UK These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. View my payslip. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Our housing offices are currently closed to the public. Gateshead gardener's fury as garage roof plants itself in her flower Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Wherever possible we will place the order immediately. We will need to look at what has been damaged so please don't throw anything away. You should report any damage to your local housing office. Time to have your say on the future of our leisure service. Complain about council or housing association repairs "The garages at Leam Lane had already been condemned, and we were working towards . The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Do you want to work with us in helping to create spaces that are great to work and/or live in? [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Payslips. If so, please keep reading as youre just what were looking for! As part of our commitment to quality services, we aim to provide a reliable and quick repair service. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation.

Was Ruby Starr Ever Married, When Was Westview Elementary School Built, Does Blood Type Affect Covid Vaccine Side Effects, Rockwall High School Homecoming 2021, Roseville Holiday Craft Fair, Articles G